Contact

Feathers & Fluff 
e-mail: info@feathersandfluff.co.uk

01482 899527

2019 Feathers & Fluff Country

website design by thrive online

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Terms & Conditions

The terms and conditions outlining all legal information.

 

Using the website

The Terms and conditions apply to the use of this website and placing an order, In order for you to use this website you agree to be bound by the terms and conditions set out below. If you do not agree to the terms and conditions then you are advised not to purchase any goods from this website. These terms and conditions are constructed by the English Law.

If you have any questions or queries regarding the terms and conditions please feel free to contact Feathers & Fluff either by email: info@feathersandfluff.co.uk.

 

Ordering

– It is important when placing an order all information which is given is completed and accurate.

– All orders are subject to availability. If there is insufficient stock to deliver the goods which have been ordered, we will not charge your credit or debit card until the items are back in stock and ready to be despatched.

– All prices and products shown on the Feathers & Fluff Country website are correct at the time of entering the information. However, Feathers & Fluff Country reserve the right to change prices of any product at any time. All prices include sales tax.

– No contract will start until Feathers & Fluff Country confirms and accepts your order via email. The receipt of this email will confirm the acceptance of your order, it is here that the contract commences.

– This confirmation email will be sent to the email address given in your order form and will list the products details, such as products ordered, cost (including VAT), P&P, quantity and payment method.

– It is important to check all the details on this confirmation email are correct. If there are any problems or any incorrect details please contact Feathers & Fluff Country as soon as possible.

– If there have been any problems with the order or the acceptance of the order, you will be contacted with the reasons why.

 

Cancellation of Orders

 

It is possible to cancel your order at any time prior to us despatching it. It is important that you contact Feathers & Fluff as soon as possible in order to cancel the order. If the order has been sent you will need to send it back to Feathers & Fluff on the return of the product(s) you will be refunded by whatever method of payment was used to purchase the product. (The product must be in a saleable condition and in its original packaging in order for the full refund to be granted). For any inquiries on this matter please contact Feathers & Fluff.

 

Contact:

 

By email: info@feathersandfluff.co.uk.
 

Registration

 

By registering with Feathers & Fluff Country, You agree that all personal information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects and you will notify us immediately of any changes to the personal information by contacting Feathers & Fluff either by email:info@feathersandfluff.co.uk or call us on 01482 899527. You also agree not to impersonate another person’s identity such as a false name which you are unauthorised to use.

 

By using the Feathers & Fluff Country website you agree fully to indemnify, defend and hold us, our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, losses, damages costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of our website, or the use by any other person accessing the Website using your shopping account and /or your Personal Information.

 

Our Rights

 

Feathers & Fluff Country reserves the right to modify or withdraw, temporarily or permanently, the Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website and/or change the conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the website.

 

Third Party Links

 

To help provide better information to our Users, we may provide links to other websites or resources for you to access at your discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (a) the privacy practices of such websites, (b) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (c) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

 

Privacy

 

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

 

When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website (“User Information”). We may collect this information even if you do not register with us.

 

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

 

We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner’s Office. We use your information only for the following purposes:

– Processing your orders

– For statistical or survey purposes to improve this Website and its services to you

– To serve website content and advertisements to you

– To administer this website

– If you consent, to notify you of products or special offers that may be of interest to you

 

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

 

New Customers

 

When you create a shopping account while ordering online you will be given the option to receive information from Feathers & Fluff by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word “unsubscribe” in the subject line, by e-mailing us at info@feathersandfluff.co.uk

 

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.

 

Returns

 

At Feathers & Fluff Country we want to ensure that you get the right product for you, whether it be down to fit or seeing the product once it has arrived we offer a transparent returns policy if the garment is ‘just not for you’. So you can buy with confidence knowing that if you are unhappy with the garment in any way we will refund or exchange the garment as long as it is returned unused within our returns period.

We ask that you inform us of any intent to exchange or refund within 7 days of receipt and that the item is returned within 14 days of receipt using a tracked service.

Please note FASCINATORS are non-returnable.

 

Faulty items

 

If you believe an item is faulty, please contact the Feathers & Fluff  customer service team via email at info@feathersandfluff.co.uk.

 

Wrong item

 

In the unlikely event, the item you received is not what you originally ordered please contact customer services as soon as possible and within 7 days of receipt, we will then advise on how to proceed with the return. We will cover postage costs for our error.

 

Delivery Policy

 

UK Delivery

 

All Feathers & Fluff Country orders are produced by hand in the UK. Please bare this in mind when ordering, all orders that are in stock shall approximately take 2-3 working days to get to you. Any bespoke pieces, shoes, fascinators or commissions may take up to 3 weeks to create, please email info@feathersandfluff.co.uk for further information.

 

UK delivery is a standard rate of £4.95 standard, £10.95 priority depending on product.

 

European & International Delivery

 

European and International delivery starts from £20 please email info@feathersandfluff.co.uk if you are outside of the UK.

 

Austria   Germany   Monaco

Belgium Greece   Netherlands

Cyprus   Hungary   Poland

Czech Republic   Italy   Portugal

Denmark   Latvia   Slovakia

Estonia   Lithuania   Slovenia

Finland   Luxembourg   Spain

France   Malta   Sweden